Refund policy

RETURN & REFUND POLICY

Omni 3D Prints

Effective Date: November 8, 2026

At Omni 3D Prints, customer satisfaction is important to us. We take pride in creating quality 3D-printed products, personalized gifts, and custom-branded items. If there is a problem with your order, we want to make it right.

Please review our return and refund policy below.

1. Returns

We accept return requests for eligible, non-personalized products within 30 days of delivery.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item must not show signs of damage caused by improper handling or use.

  • Proof of purchase or an order number must be provided.

  • Customers must contact us before returning an item to receive return instructions.

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.

2. Custom and Personalized Products

Because our custom products are made specifically for each customer, personalized and custom-made items are generally not eligible for returns or refunds due to a change of mind.

This includes:

  • Custom names and personalized products.

  • Products featuring business logos or branding.

  • Custom colors or requested designs.

  • Specially made or customized orders.

Please carefully review your customization details before placing an order.

If we make an error, or your custom product arrives damaged or defective, please contact us. We will review the issue and work toward an appropriate resolution.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the damage or problem, if applicable.

Once we review your request, we may offer a replacement, repair, or refund, depending on the circumstances.

If the issue was caused by an error on our part, we will cover reasonable return or replacement shipping costs.

4. Refunds

Once an approved return is received and inspected, we will notify you regarding the refund decision.

Approved refunds will be issued to the original payment method whenever possible.

Please allow 5–10 business days for the refund to appear, depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless required by law or the return is due to an error on our part.

5. Exchanges

We currently handle exchanges on a case-by-case basis.

If you receive an incorrect, damaged, or defective item, please contact us so we can assist with a suitable replacement.

6. Cancellations

Orders may be canceled before production or customization begins.

Once production has started, cancellation requests may not be accepted because materials and labor may already have been committed to your order.

Please contact us as soon as possible if you need to cancel or modify an order.

7. Shipping Issues

If your package is delayed, lost, or marked as delivered but you have not received it, please contact us.

We will work with the shipping carrier when appropriate to help investigate the issue.

Customers are responsible for providing accurate shipping information at checkout.

8. Contact Us

If you have questions about returns, refunds, or an existing order, please contact us.

Omni 3D Prints
Email: omni3dprints@gmail.com
Website: https://omni3dprints.com

Thank you for supporting Omni 3D Prints! We appreciate your business and the opportunity to create something special for you.